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call center optimization

3 min read

First Call, First Win: Rethinking the Booking Process

Picture of Sean Dougherty Sean Dougherty: Apr 24, 2025 8:15:05 AM

The customer experience doesn’t begin at the front door, it begins the moment the phone rings.

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A CSR sitting at his desk in the Call Center.

2 min read

Call Center Excellence: Rekindling the Heart of Home Service Success

Picture of Norris Ayvazian Norris Ayvazian: Jan 29, 2025 5:52:16 PM

When was the last time your heart raced at the sound of a phone ringing?

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