Welcome to Service Crucible

At Service Crucible, your privacy is our priority. We are committed to protecting the personal and business information you share with us while empowering you with the tools, systems, and strategies to build an enduring legacy. This Privacy Policy explains how we collect, use, share, and safeguard your information. By using our services or accessing our website, you agree to the practices described below.

1. Information We Collect

We collect information to provide tailored solutions and enhance your experience with our services. This includes:

• Personal and Business Information: Name, email, phone number, business details, payment details, and service preferences.
• Technical Information: IP address, browser type, device information, and site usage statistics through cookies and similar technologies.
• Third-Party Integrations: Data from CRM systems, accounting tools, or analytics platforms shared for operational optimization (e.g., performance tracking, membership services).

2. How We Use Your Information

Service Crucible uses your information to deliver exceptional value through systems, education, and operational insights. Key uses include:

• Providing consulting, coaching, and membership services.
• Personalizing your user experience based on your business needs.
• Communicating service updates, membership benefits, or relevant industry insights.
• Complying with legal obligations (e.g., billing, compliance reporting).

We emphasize transparency and data security in all our interactions, aligning with our Core 5 Service System principles.

3. Sharing and Disclosure

We never sell your data. We may share information under strict confidentiality agreements to:

• Strategic Partners: Vendors providing operational tools and systems for your benefit.
• Compliance Requirements: Legal or regulatory obligations such as 10DLC carrier standards.
• Service Improvement: Internal analysis to refine our service offerings and operational insights.

All third-party partnerships adhere to privacy standards, including GDPR, CCPA, and 10DLC compliance.

4. Data Security

We implement robust administrative, technical, and physical safeguards, including:

• Encrypted data storage and secure backups.
• Role-based access controls for sensitive data.
• Periodic audits to ensure compliance with industry best practices.

If a data breach occurs, you will be notified within 45 days as required by law.

5. Your Rights and Choices

We empower you to control your information:

• Access and Updates: Review or correct your personal/business data.
• Opt-Out Options: Unsubscribe from communications or marketing at any time.
• Data Deletion: Request deletion of personal information, except as required for compliance or operational needs.

6. Cookies and Tracking

Cookies enhance your experience on our site. You can manage cookie preferences via browser settings.

Cookie Policy

Effective Date: 10 October 2025

At Service Crucible, we use cookies to enhance your browsing experience, analyze website traffic, and support our commitment to delivering exceptional service. This Cookie Policy explains what cookies are, how we use them, and your options for managing cookie preferences.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites recognize your device, track preferences, and improve overall functionality.

2. Types of Cookies We Use

We use the following types of cookies on our website:

• Essential Cookies: Necessary for website functionality, such as maintaining session data and enabling secure logins.
• Performance Cookies: Help us understand how users interact with our website by collecting anonymous usage data (e.g., page views, time on site).
• Functional Cookies: Enhance your experience by remembering preferences (e.g., language settings).
• Marketing Cookies: Track your online activity to deliver personalized ads and promotional offers.

3. How We Use Cookies

Cookies help us:

• Provide a seamless browsing experience.
• Analyze website performance to improve content and navigation.
• Deliver targeted marketing messages aligned with your interests.
• Ensure security and compliance with legal requirements.

4. Third-Party Cookies

We may work with trusted third-party services (e.g., Google Analytics, HubSpot) to track website usage and optimize marketing efforts. These third parties may set cookies in your browser.

5. Your Cookie Choices

You can manage or disable cookies through your browser settings. Note that disabling cookies may impact website functionality.

• To manage cookies: Check your browser’s “Help” section for instructions.
• To opt out of analytics tracking: Visit tools like Google Analytics Opt-Out Browser Add-On.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

7. Text Messaging (10DLC Compliance)

For SMS communications, Service Crucible adheres to 10DLC standards:

• Transparency: You will receive clear opt-in and opt-out options for all text-based communications.
• Purpose Limitation: SMS is used strictly for operational updates, appointment reminders, and customer support.
• Consent-Based Communication: You may revoke consent at any time by replying "STOP."

8. Third-Party Links and Resources

Our website may include links to third-party sites for additional resources. We are not responsible for the privacy practices of those sites and encourage reviewing their policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Policy Updates

We review this policy regularly to reflect evolving standards. Significant changes will be communicated directly or via the website. Please review it periodically for updates.